Frequently asked questions

No you do not. You can checkout as guest without creating a user. Be aware that guest-checkout only support pre-paid payment methods like card payment and pre-paid invoice

There is no minimum order quantity required for purchasing on the webshop. Known customers can apply for bulk discounts on specific products, where the agreement might require a minimum order quantity.

Yes we do! You can requests quotes for special products or bulks by contacting us through the webshop contact forms, or by mail and phone.

The lead time for order processing depends on the products and their availability. Shelf products will have a shorter lead time than made to order products, that is manufactured for your specific order. You can find estimated shipment dates on the product pages and estimated deliverydates during checkout when you have choosen your shipping method.

Once an order is placed, it enters our processing & manufacturing system quickly. Therefore, changes may not be possible. If you need to modify your order, please contact our customer support immediately, and we'll do our best to assist you.

Yes, we offer international shipping. We partner with FedEx to ensure your orders are delivered globally. Shipping costs and delivery times may vary based on the destination. You can see the estimated deliverydate during checkout.

The estimated delivery time depends on factors such as the destination, weight of the products, shipping method chosen, and product availability. You can find more details on the product pages and during the checkout process.

Yes, once your order has been dispatched, you will receive a shipping confirmation email containing tracking information. This allows you to monitor the progress of your shipment and estimate its arrival. You will also be able to see the packing slip & tracking number under "my order history"

International customers are responsible for any customs duties, taxes, or import fees imposed by their country. These charges are not included in the total at checkout. Please check with your local customs office for more information.

We accept a variety of payment methods to provide flexibility for our customers. Currently, we support payments through credit/debit cards, bank transfers, and other secure online payment options. For online transactions, we utilize Stripe, a trusted payment gateway known for its security and reliability. During the checkout process, you can choose the payment method that best suits your business needs. We also offer payment by pre-paid invoice for our guest users & regular invoice payments for our existing customers. It is possible to apply for credit after your first order has been delivered.

Yes, we offer credit terms to eligible repeat customers. This may include the option to pay by invoice within a specified period. After your first order has been delivered, a "apply for credit" option will appear on your profile page.

Certainly! If you prefer to prepay for your order, you can select the prepaid invoice option during the checkout process. The invoice will be issued, and your order will be processed upon payment.

Depending on the payment method chosen, there may be transaction fees. Any applicable fees will be clearly displayed during the checkout process. When paying by card, Stripe will add 1.5% - 3.5% transaction fee depending on your card type, that we will surcharge to you.

You can make a variety of special requests, including customizations, bulk orders, unique configurations, or any other specific requirements you may have. Our team is here to accommodate your business needs. If you send your special manufacturing request through our online form, you will also be able to attach schematics & 3D files.

Depending on the nature of the special request or customization, there may be additional costs. Our sales team will provide a transparent breakdown of any extra charges associated with your specific request in the quote.

In many cases, standard products can be modified to meet your specific requirements. Contact our customer support team with the details of the modifications you need, and we'll advise you on the feasibility and any associated costs.

At bj-gear A/S, we are proud to uphold the highest standards of quality and environmental responsibility. Currently, we hold several certifications that reflect our commitment to excellence. These include: AEO (Authorized Economic Operator): We are an Authorized Economic Operator, demonstrating our compliance with international customs standards. This certification signifies our commitment to secure and efficient supply chain processes. ISO 9001: We are ISO 9001 certified, emphasizing our dedication to maintaining a high-quality management system. This certification reflects our commitment to consistently providing products and services that meet or exceed customer expectations. ISO 14001: Our ISO 14001 certification highlights our commitment to environmental management. We strive to minimize our environmental impact and promote sustainability in our business practices. These certifications represent our ongoing efforts to meet industry best practices, ensure customer satisfaction, and contribute to a sustainable and responsible global business environment. If you have any specific questions about our certifications or need additional information, feel free to contact our customer support team.